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Try presenting another NFC-enabled card to the device (such as a contactless bank card) – does the device recognise that a card has been presented?.Turn the device back on & present a TFI Leap Card again

Turn off the device, remove the battery & check that it’s fitted correctly.

Wait a few moments and then turn it back on again before presenting a TFI Leap Card.

Ensure that a cover or protective case is not obstructing the device from reading the card.

Ensure the back cover of the device is attached correctly.

Ensure that your TFI Leap Card is not damaged or cracked.You might want to try the following to help diagnose and resolve the problem: This is a device issue rather than an app issue and may be caused by a number of factors including: the device being rooted, firmware updates, android updates, or incompatible/un-supported batteries being used with the device. Users of some devices may experience issues / inconsistent behaviour while using the app on their NFC device. The Leap Top-up app is only available on NFC-enabled Android phones and iPhone 7 and above

Please see FAQ’s below for more information Leap Top-Up App FAQ’s This issue is outside the control of the National Transport Authority. Connectivity issues with such devices have been observed. * Users of certain devices may experience issues using NFC. Check your capping information to see how close you are to reaching daily and weekly cap values.View Ticket information for tickets on your TFI Leap Card.Receive receipts via email for top-ups or purchases made via the app.Dublin Bus or Bus Éireann TaxSaver tickets or a ticket bought online at Purchase (Android only) or collect a pre-paid ticket e.g.Top-up instantly by using the dial to select a top-up value or tap to enter your desired amount *.Check your balance – see the current balance of any TFI Leap Card.On Android, ensure NFC is turned on in your settings and you’re connected to the internet either through Wi-Fi or mobile network to use the App. Simply hold your TFI Leap Card to the back of your compatible smartphone to instantly check your balance, collect a pre-paid ticket, or top-up your TFI Leap Card – anytime, anywhere.Ĭlick here to download from the Apple App StoreĬlick here to download from the Google Play Store It allows you to instantly top-up your TFI Leap Card, check your balance and buy tickets. The Leap Top-Up App is available free for NFC enabled iphone 7 (and above) and Android phones.